Last updated: 24 August 2026

Data Deletion

EN FR

You may request deletion of your Glaura account data, booking data, and Instagram-related data at any time.

How to request deletion

  • In the app: log in, open Profile or Account, then Settings, and choose Delete Account.
  • By email: send a request to dpo@glaura.ai with the subject "Data Deletion Request". Include the email address or phone number linked to your Glaura account.
  • Instagram data: if your request concerns Instagram data, include the Instagram handle or account ID used with Glaura so we can locate the connected record.
  • Instagram Book Now: Providers can disconnect Book Now from Glaura settings (Paramètres / Profil) or Meta Feature Management. To request deletion of Book Now connection data by email, include the salon public page name (companyUserName) or Glaura account email.

What we delete

  • Glaura profile data, authentication tokens, and app usage data.
  • Instagram connection data, including access tokens, connected account identifiers, profile metadata, imported Reels, and Instagram DM records stored by Glaura.
  • Instagram Book Now connection data, including the Meta access token, Facebook Page identifiers, Instagram professional profile identifiers, Meta Pixel identifier, Business Manager identifier, and the Book Now CTA URL stored by Glaura.
  • Customer conversation data unless retention is legally required for a booking, payment, dispute, fraud-prevention, or accounting record.

Disconnecting Book Now removes the Book Now button configuration Glaura manages and the stored Book Now token. Bookings already made on Glaura are kept as booking records. Meta Pixel events already sent to Meta cannot be recalled from Meta's systems; we stop sending new Book Now Pixel events after disconnect.

Timeline and confirmation

We acknowledge deletion requests by email and complete deletion within 30 days after verifying the requester. Some payment or accounting records may be retained for the legally required period and are isolated from product use.

Meta callbacks

When Meta sends a signed data deletion or deauthorization callback for a connected Instagram account, Glaura deletes the stored Instagram token and connection fields and removes Instagram-related data associated with that account.

When Meta sends a Book Now uninstall webhook (fbe_install uninstall), Glaura deletes the stored Book Now access token and clears the Page, Instagram, Pixel, and CTA linkage for that salon.